Zen Beds Direct Terms and Conditions of Sale
Prices
Zen Beds Direct reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered.
Currency
All prices are shown in Australian dollars.
Tax
A charge of 10% GST is included in the retail price shown.
Colours
Colours can vary slightly from those shown on your computer.
Payment Methods and Processing
Zen Beds Direct currently accepts Cash, Paypal, Visa & Mastercard (via Paypal Here card reader) . Goods are sent/delivered when the total amount has been approved and debited from your account. Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered.
Deliveries and Shipping
For Canberra/Queanbeyan region orders, deliveries will be done asap – usually within 1-3 days or at your discretion. Same day delivery is available when possible.
All interstate orders will be received in approximately 10-14 working days. Please note, this time frame is dependent on the leadtimes from our manufacturers.
Delivery charge for interstate orders includes postage and handling. This fee is determined by our third party delivery agents, and is based primarily on the physical size of the order placed and the distance between the store and the place of delivery.
Warranty Policy
Most furniture and electrical items have a manufacturer’s warranty. Our sales team can advise you of the conditions of the warranty, or for further information you can contact the manufacturer or supplier directly.
All Zen Beds come with a full 15 year manufacturers warranty. A detailed list of terms and conditions for this warranty policy is available on request.
If you believe an item is faulty, we may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, refund or repair. If goods are found to be faulty, damaged or incorrectly dispatched, Zen Beds Direct reserves the right to replace, repair, refund monies, or a credit voucher towards a further purchase.
If a refund is agreed to, for whatever reason, between the store of purchase and the customer, it will be less delivery charges.
Refund Policy – Cancellation of order
Cancellation of orders will attract an administration fee equal to 10% of the total value of the goods.
Refund Policy – Delivery
Late delivery does not constitute a failure of our agreement or entitle you to cancel an order. Zen Beds Direct relies on the delivery services of third party delivery agents. We will not accept liability for any loss arising from a late delivery due to unforeseen circumstances. e.g. manufacturing, truck breakdown, natural disasters etc.
365 Day Money Back Guarantee
The 365 day money back guarantee is a testament to the quality of mattresses supplied by Zen Beds Direct. If a Zen Bed is not the most comfortable mattress you have ever slept on, you can return it for a full refund of the purchase price (less any delivery fees). This guarantee covers ‘normal use’ which is defined as normal wear and tear from nightly use.
It does not cover:
* Stains
* Rips
* Tears
A mattress protector is highly recommended for use on all Zen Beds.
If a Zen Bed has visible signs of damage (stains, rips or tears etc), the 365 day money back guarantee is void and no refund will be given.
*Note – the 365 day money back guarantee ONLY covers the mattress, not bases or any other product purchased from Zen Beds Direct.